Transparent, responsive, consistent, and comprehensive—our proven process has become the gold standard over 50 years in the making.

Step 1

Discovery+Design

In-house experts in AV, IT, streaming, system control, digital signage, and broadcast gather together to assess technology needs and gain audience insights to develop a project plan that not only fits current requirements but will easily expand as variables grow and change over time.
Discovery

Gain insight into the problem that needs to be solved and the goals you want to achieve. Listening is at the heart of this phase, because real solutions are grounded in real understanding. Experts from every step of the process will assemble to gain insight not only into your use cases and workflows, but your pain points, preferences, culture and strategic vision. Among the questions you can expect:

  • What is your objective for the project?
  • What primary need does a new system fulfill?
  • What secondary or occasional needs should also be considered? How should the system be controlled?
  • Who is the typical user?
  • Are there any limitations or outside factors due to the physical space, workflow needs, etc?
  • What is the desired timeline for project completion?
Design

Drawing on their specific areas of expertise, Alpha team members collaborate closely with one another – and, at every stage, the client – to design the solution that will be created. Technology, time frame, budget and other key considerations will all be reflected in the initial solution and subsequently detailed in a formal Scope of Work (SOW).

Gain insight into the problem that needs to be solved and the goals you want to achieve. Listening is at the heart of this phase, because real solutions are grounded in real understanding. Experts from every step of the process will assemble to gain insight not only into your use cases and workflows, but your pain points, preferences, culture and strategic vision. Among the questions you can expect:

  • What is your objective for the project?
  • What primary need does a new system fulfill?
  • What secondary or occasional needs should also be considered? How should the system be controlled?
  • Who is the typical user?
  • Are there any limitations or outside factors due to the physical space, workflow needs, etc?
  • What is the desired timeline for project completion?

Drawing on their specific areas of expertise, Alpha team members collaborate closely with one another – and, at every stage, the client – to design the solution that will be created. Technology, time frame, budget and other key considerations will all be reflected in the initial solution and subsequently detailed in a formal Scope of Work (SOW).

Step 2

Integration

Future-proof solutions by anticipating where expansions may be necessary, or failures might occur. Map out of the full experience for installers, operators, and administrators—taking extra steps to ensure our hands-on, step-by-step process never feels over your head, kickoff to close.
Kickoff

Establish dedicated client portal and project dashboard for real-time reviewing of progress status and metrics. Assign a Project Manager to be the single point of contact for client coordination and communication, calling meetings to confirm deliverables, process, and timelines.

  • Make stakeholder introductions.
  • Review agreed upon project scope.
  • Create and agree to a project schedule.
  • Review technical requirements and place product orders.
Staging

Project installation dates are proposed and approved. Outside factors are assessed for their potential to delay the installation. Equipment shipping and labor time are coordinated for maximum productivity.

  • Build and ship product per project specifications.
  • Complete creative deliverables.
  • Present on-site install plan.
Installation

When possible, stage and pre-configure equipment at Alpha Video in one of our eight integration bays—completing primary rack installation and cabling before performing on-site integration.

  • Coordinate on-site installation plan with key personnel.
  • Complete installation and cable testing.
Commissioning

In the commissioning phase, Alpha engineers program the equipment and verify that all devices work in harmony with one another. The result: a solution that performs as intended from day one.

Close

As-built drawings and documentation are provided to the client, and a final walk-through is prepared. The handoff is only complete when the client has full confidence in the integrity and functionality of the solution.

Establish dedicated client portal and project dashboard for real-time reviewing of progress status and metrics. Assign a Project Manager to be the single point of contact for client coordination and communication, calling meetings to confirm deliverables, process, and timelines.

  • Make stakeholder introductions.
  • Review agreed upon project scope.
  • Create and agree to a project schedule.
  • Review technical requirements and place product orders.

Project installation dates are proposed and approved. Outside factors are assessed for their potential to delay the installation. Equipment shipping and labor time are coordinated for maximum productivity.

  • Build and ship product per project specifications.
  • Complete creative deliverables.
  • Present on-site install plan.

When possible, stage and pre-configure equipment at Alpha Video in one of our eight integration bays—completing primary rack installation and cabling before performing on-site integration.

  • Coordinate on-site installation plan with key personnel.
  • Complete installation and cable testing.

In the commissioning phase, Alpha engineers program the equipment and verify that all devices work in harmony with one another. The result: a solution that performs as intended from day one.

As-built drawings and documentation are provided to the client, and a final walk-through is prepared. The handoff is only complete when the client has full confidence in the integrity and functionality of the solution.

Step 3

Service + Support

We dedicate our most experienced staff to provide your team with ongoing support of your new audiovisual, digital signage or IPTV system. Additionally, ALPHA Assurance Programs offer the choice of a variety of comprehensive online, phone, and onsite support services to meet your specific requirements and budget. And our PSNI member status means we can service clients anywhere in the country.
Standard Support

Every integrated system includes a 1-year  warranty on Alpha Workmanship, including phone support and onsite service and travel during standard business hours to assist with operational issues. We assist in the repair of failed components covered by the manufacturer’s warranty along with all shipping costs.

Service & Maintenance Agreement (SMA)

For systems installed in environments where uptime performance is vital, Alpha Video offers a Service and Maintenance Agreement.

After the initial 1 year warranty on Alpha workmanship, the Alpha Video Service Agreement ensures the continued performance of your integrated systems. A Service Agreement includes unlimited phone support from Alpha Video’s Service Department. Calls received by Alpha Video during standard business hours are answered in person or returned in less than two hours. When the issue cannot be resolved by phone support, a technician will be onsite within 24 business hours. If a component fails, there’s no charge for standard shipping to or from the repair facility. Also included are preventive maintenance calls. Depending on client preferences, preventive maintenance calls can be made one to four times a year.

Customized Service Agreement (CSA)

For mission-critical installations like large sporting venues, ALPHA will partner with you to design a Customized Service Agreement. Customized Service Agreements may include 24/7 phone support, 24/7 on-site support, expedited on-site response time, more frequent preventive maintenance calls, nation-wide service coverage, and/or on-site technician support.

Contact ALPHA Service and Support

Every integrated system includes a 1-year  warranty on Alpha Workmanship, including phone support and onsite service and travel during standard business hours to assist with operational issues. We assist in the repair of failed components covered by the manufacturer’s warranty along with all shipping costs.

For systems installed in environments where uptime performance is vital, Alpha Video offers a Service and Maintenance Agreement.

After the initial 1 year warranty on Alpha workmanship, the Alpha Video Service Agreement ensures the continued performance of your integrated systems. A Service Agreement includes unlimited phone support from Alpha Video’s Service Department. Calls received by Alpha Video during standard business hours are answered in person or returned in less than two hours. When the issue cannot be resolved by phone support, a technician will be onsite within 24 business hours. If a component fails, there’s no charge for standard shipping to or from the repair facility. Also included are preventive maintenance calls. Depending on client preferences, preventive maintenance calls can be made one to four times a year.

For mission-critical installations like large sporting venues, ALPHA will partner with you to design a Customized Service Agreement. Customized Service Agreements may include 24/7 phone support, 24/7 on-site support, expedited on-site response time, more frequent preventive maintenance calls, nation-wide service coverage, and/or on-site technician support.

Contact ALPHA Service and Support

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