Here for You

At Alpha, we dedicate our most experienced staff to providing you and your team with ongoing support of your new or existing audiovisual, digital signage, and IPTV systems. Our Alpha Assurance Programs offer a wide range of comprehensive support services either online, on the phone, or in person, all designed to meet your specific needs and budget. Contact our support team today to start mastering your technology.

Contact Tech Support

24/7 (8am to 5pm Central Standard Time)
1-877-680-9898
[email protected]

Alpha Assurance Programs

Standard Support

Every integrated system includes a 1-year  warranty on Alpha Workmanship, including phone support and onsite service and travel during standard business hours to assist with operational issues. We assist in the repair of failed components covered by the manufacturer’s warranty along with all shipping costs.

Service & Maintenance Agreement (SMA)

For systems installed in environments where uptime performance is vital, Alpha offers a Service and Maintenance Agreement.

After the initial 1 year warranty on Alpha workmanship, the Alpha Video Service Agreement ensures the continued performance of your integrated systems. A Service Agreement includes unlimited phone support from Alpha Video’s Service Department. Calls received by Alpha Video during standard business hours are answered in person or returned in less than two hours. When the issue cannot be resolved by phone support, a technician will be onsite within 24 business hours. If a component fails, there’s no charge for standard shipping to or from the repair facility. Also included are preventive maintenance calls. Depending on client preferences, preventive maintenance calls can be made one to four times a year.

Customized Service Agreement (CSA)

For mission-critical installations like large sporting venues, Alpha Video will partner with you to design a Customized Service Agreement, which may include 24/7 phone support, 24/7 onsite support, expedited onsite response time, more frequent preventive maintenance calls, nationwide service coverage, and/or onsite technician support.

Every integrated system includes a 1-year  warranty on Alpha Workmanship, including phone support and onsite service and travel during standard business hours to assist with operational issues. We assist in the repair of failed components covered by the manufacturer’s warranty along with all shipping costs.

For systems installed in environments where uptime performance is vital, Alpha offers a Service and Maintenance Agreement.

After the initial 1 year warranty on Alpha workmanship, the Alpha Video Service Agreement ensures the continued performance of your integrated systems. A Service Agreement includes unlimited phone support from Alpha Video’s Service Department. Calls received by Alpha Video during standard business hours are answered in person or returned in less than two hours. When the issue cannot be resolved by phone support, a technician will be onsite within 24 business hours. If a component fails, there’s no charge for standard shipping to or from the repair facility. Also included are preventive maintenance calls. Depending on client preferences, preventive maintenance calls can be made one to four times a year.

For mission-critical installations like large sporting venues, Alpha Video will partner with you to design a Customized Service Agreement, which may include 24/7 phone support, 24/7 onsite support, expedited onsite response time, more frequent preventive maintenance calls, nationwide service coverage, and/or onsite technician support.

 

 

Get in Touch

Whether you are ready to kick off a one-of-a-kind project or would simply like to discuss some bold ideas, our team of masterful minds is here to help you elevate every experience through our intuitive and adaptive solutions. From creating lasting connections with employees, fans, players, and students, the Alpha Video team is here to ensure realizing your vision has never been more possible.